Privacy Policy

This Privacy Policy explains what information P-House ("Phouse", "we", "us") collects, how we use it, and who we share it with when you purchase and use our digital membership.

Information We Collect

We collect information you provide directly, such as when you make a payment or contact support. This may include your name, email address, and the billing details required to process your order.

How We Use Information

• To deliver and maintain your membership access.
• To process payments and issue verification codes.
• To send technical notices and respond to support requests.
• To evaluate refund and dispute requests using fulfillment and access logs.
• To communicate updates, offers, or service information.

Access and Fulfillment Logging

To operate the service, prevent abuse, and fairly assess refund and dispute requests, we log events such as verification code issuance and redemption, join and leave times on our Discord and Telegram servers, and content requests. These logs may be used as evidence when reviewing a refund request or contesting a chargeback.

How We Share Information

• We do not sell or trade your personal information.
• We share information with the service providers that operate the service on our behalf:

• Stripe — payment processing and billing.
• Supabase — storage of accounts, verification codes, and fulfillment logs.
• Discord and Telegram — delivery of community access.

Each provider processes data under its own privacy policy. We do not store full payment card details on our servers; card data is handled by Stripe.

Data Security

• We use reasonable measures to protect personal information.
• No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Cookies and Tracking

• Cookies and similar technologies are used to run the website.
• You can manage cookies through your browser settings.

Your Rights

• You may request access to, correction of, or deletion of your data.
• You may opt out of non-essential communications by contacting support@phouse.vip.

Children's Privacy

The service is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13.

Changes to This Policy

We may update this policy from time to time. Changes are reflected here along with an updated "Last updated" date.

Contact

Questions about your privacy? Contact us at support@phouse.vip.